Zel Technologies
  • 29-Aug-2017 to 28-Oct-2017 (EST)
  • Fort Eustis, VA, USA
  • Salary
  • Full Time

Must have an active Secret clearance to be considered for this position

Contingent     / Noncontingent  X 

Job Summary:  Provide Help Desk, VTC, and Audio Visual support, under the J6 Directorate, to Joint Task Force Civil Support located at Fort Eustis, VA.  Provide service and support while in garrison, TDY and or in a deployed status.

Essential Job Functions:

  • Ensure all VTC and Audio Visual systems remain operational.
  • Document and maintain written documentation of equipment configurations and settings.
  • Provide desktop (and laptop) technical support, both hardware and software, to JTF-CS staff.
  • Create and maintain user accounts (for example networks and portals).
  • Focal point for receiving customer calls for technical support and enters support request in the JTF-CS' trouble ticket automated tool.
  • Operate Audio Visual systems in a studio atmosphere, to include set up, testing, and operator maintenance.
  • Coordinate Video Telecommunications (VTC) sessions and input session into the command's master event schedule.
  • Assist with inventory control.
  • Assist with written documentation of system configurations.
  • Provide input to Life Cycle Management program to ensure all systems support operational requirements.
  • Conduct studies, draft and review plans, prepare and attend briefings, plan for, administer and troubleshoot communications and information technology systems, prepare and conduct training and exercises, provide administrative support, review and draft doctrine, attend meetings, draft and implement Standard Operating Procedures (SOPs).
  • Deploy for training, exercises, and continuous CBRNE CM operations anywhere in the JTF-CS AOR. Individual must be prepared, available, and able, on a no-notice basis, to deploy for approximately thirty days for any of the aforementioned purposes. During training, exercises and continuous CBRNE CM operations, individual personnel will provide services and support to JTF-CS required to support this function. While JTF-CS is employed in continuous CBRNE CM operations, individual will be required to provide services and support 24 hours a day/7 days a week.
  • Assists with pack up, load out, and setup of deployable communications systems.  May serves as part of the deployment support team.


  • Minimum of one (1) year experience working with large-scale garrison VTC/Audio Visual systems and/or tactical VTC/Audio Visual systems or a vocational/technical school diploma in audio/visual related field.
  • Minimum of one (1) year experience in installing, troubleshooting, maintaining, and upgrading systems with respect to Microsoft Operating System software and Microsoft's Office Suite is required to include Windows 10.
  • Security + is required for the position and; A+ and Net+ are recommended.
  • Must have strong interpersonal, organizational, and communication skills and be able to explain complex problems.
  • Must be able to work well independently and as part of a group
  • Must have good writing skills
  • Must exhibit a degree of judgment and multi-tasking associated with performing job duties in a variety of environments
  • Provide direct support to the government customer
  • A+ and Net + highly desired           


  • High School Diploma or Equivalent plus 4 - 9 years directly related experience
  • BA/BS desired

Special Requirements:

  • The principal place of performance for in-garrison support will be JTF-CS Headquarters at Fort Eustis, Virginia. Individual may be required to travel to other places within the JTF-CS AOR to support JTF-CS training, exercises, and/or in response to a CBRNE incident.

Be prepared, on short notice, to deploy with JTF-CS to a Chemical, Biological, Radiological, Nuclear (CBRN) incident site, establish command and control (C2) of designated DoD forces and provide Military Assistance to Civil Authorities (MACA) to save lives, prevent injury and provide temporary critical life support. Deployments to a real world incident site will generally be for 30 to 60 days and require a work schedule of 12 to 14 hours per day, seven days per week, for the duration of the operation. This may involve work in/or near an area that has experienced a CBRNE incident, and as such, could result in exposure to chemical, biological, nuclear, and radiological agents, elements, and/or contagions.

  • All contractor personnel will be physically capable of preparing for deployment, conducting realistic training, and operating in a CBRN environment for extended periods. On an annual basis, the Contractor's Program Manager will be required to certify to the Government Contracting Officer that all contractor employees are physically prepared for the physical rigors of a real world deployment.
  • Participate fully in all JTF-CS exercises. JTF-CS exercises are designed to simulate as closely as possible the strenuous requirements of an actual deployment to a real world incident and generally run for 10 days to 2 weeks. They will generally take place in austere environments and will require a work schedule matching that of a real world incident:  12 to 14 hours/day, 7 days/week for the duration of the exercise.
  • Participate in all JTF-CS training in preparation of real world deployments. On a quarterly basis, participate in CBRN protective equipment (protective suits and protective masks) familiarization training designed to prepare personnel for the physical demands of using this protective equipment.
  • Support the deliberate planning and crisis action planning efforts. Crisis Action Planning (CAP) requirements may emerge with little notice when JTF-CS is required to prepare for an immediate deployment to a real world incident site. JTF-CS will also initiate Crisis Action Planning in support of designated national Special Security Events (NSSE) that may number 12 to 14 per year. While CAP is underway, works schedules of 12 hours/day, 7 days/week for the duration of the CAP cycle will be required.
  • Provide specified, tailored, flexible and timely support to JTF-CS within the command-wide Alert Posture Level System (APLS). In support of short notice deployments, designated contractor personnel will be in an alert status that requires their response for immediate deployment within 2 hours.
  • Meet all JTF-CS medical readiness standards in order to be prepared for possible deployment to incident sites potentially affected by CBRN weapons or devices.  As a component of the JTF Force Readiness Program, each contractor will be required to receive JTF-CS identified immunizations, specifically, smallpox, anthrax, tetanus, typhoid, varicella, Hepatitis A & B, OPV (polio), and MMR.

Equal Employment Opportunity / Affirmative Action Employer "This contractor and subcontractor shall abide by the requirements of 41 CFR 60741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities."

Zel Technologies
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